Computing Help Ltd.

We know, at CHL, what it is like trying to get the best computer system to help to deliver social care. We know because key members of our team have worked in Social Services departments.

Our systems do exactly what you need in support of your job.

Do you :

• Waste time entering information into a system that you will never see again?

• Spend precious time typing in case updates only then to be frustrated when you can’t get the report you need for CSCI, Ofsted, ALI, Estyn or other inspection organizations?

• Have a system that does half of what you need so you then have to type records into yet another spreadsheet?

• Keep having to say “Sorry, our system will not let us give you that report” when your Manager or Director asks?

• Get fed up when, yet again, you can’t get hold of the support person at your system provider?

• Want to throw the silly computer out of the window?

If you can answer yes to any of these questions then you need to be looking to upgrade to one of CHL’s dedicated social care systems.

• CHL’s systems give you something back from day one. The information, once entered, is accessible to all staff (with appropriate permissions of course) and is easy to find.
•  CHL’s systems actually reduce workload by having all the information about every case in ONE place. Getting reports is easy – you can even create your own.

• Every implementation we undertake looks at your needs and we make sure our systems deliver 100%.

• If the Manager’s, or Departmental Management Team’s, request is one that you have not been asked before, simply ring our helpdesk and one of our real life, trained experts will be there to talk you through.

• Likewise if you have a problem like “I can’t get into [CHARMS], [ASSET], [ETC], [WAN], [ EMS], [CMS]” our immediately available support staff will diagnose the problem and sort it out for you. It may be that your local network is down – quite a common one – in which case we are happy to liaise with your IT team until the matter is resolved.

• Keep hold of that computer – with CHL’s systems installed it is a very useful piece of equipment.

CHL’s support is second to none and CHL’s systems are easy to use, but don’t take our word for it – see what the customers think :

“As a Workstep provider we have been using the ASSET system, and find it a very easy system to navigate. It has been really beneficial to have a system that can be used to get up to date management information instantly. When required, a very helpful support service is available which is most appreciated.”
Gill Collins from Lancashire County Council

“I would highly recommend CHL and ASSET.  The beauty of ASSET is that CHL have the ability to tailor the software to incorporate any ideas or suggestions you may have so it can be adjusted to exactly meet your requirements.
ASSET is extremely user friendly and has a wealth of options to improve statistical reporting within an organisation.  It has made the administration of our JC+ contract (Workstep) much simpler and we now find that the figures we are producing are reliable and consistent.
The support that CHL offer for ASSET is exceptional.  They deal with any issues promptly and happily offer advice even if it is for something basic and just us being thick! I would recommend them without hesitation.”
Karen Geddes of Shelforce, Birmingham 

“ASSET Online enabled Meridian East staff, who were conducting outreach work across a wide area, to access all their client details from any web-accessible computer, without the need to install expensive additional computer networks. It meant that Meridian East could give all staff immediate access to the information they needed to provide and monitor an effective service.”
Rebecca Marr , Meridian East 

“The CHARMS database has been an integral part of the Adoption Register’s success over the past 2 years as we have found adoptive families for an increasing number of children”
Adoption Register Manager, Andy Stott  

“When we were a small fostering agency, we tracked our placements manually, on spreadsheets.  As our business grew, we realised we needed a more professional solution.  We looked at other products, but CHARMS was the one that our staff got really excited about. It’s easy to use and has enabled us to replace our manual processes”. Lesley Davidson, Fostering Solutions North 

“Charms Online has enabled Local Authorities and Voluntary Agencies in the North West to refer, share and run searches securely against each others data. We are delighted to be the first region in the UK to pioneer this approach.”
Adoption 22 Information Manager, David Bamford

“Charms is an invaluable resource for PACT, which enables us to obtain information very quickly for statistical and monitoring reports without resorting to paperwork and files and we use it a lot for post adoption purpose and contact with our client base.”
Sandra Kemp, Parents and Children Together

"ETC has proved to be an  invaluable Data support system for North Somerset Housing and Social Care Staff Training and Development Centre.
ETC has enabled effective data collection and effcient access to data, enabling us to quantify and analyse evidence for Performance indicators, Continuing Professional Development, registration requirements Workforce Planning."
Jill Croskell, Training Manager, North Somerset Council